Points of contact
FIATA is very pleased to answer its members' queries using the knowledge and expertise at hand within FIATA's network.
Below, FIATA members can find dedicated points of contact in connection with FIATA's respective areas of expertise. Please note that FIATA's role is not to offer professional advice, but to provide guidance and knowledge from FIATA's pool of experts. These contact email addresses are also the best way to reach out to the FIATA HQ team and ensure a smooth treatment of your request.
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Domain of Expertise |
Dedicated email address |
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Membership matters, including invocing and membership certificates
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Professional development, including training (FIATA Diploma) and the Young Logistics Professionals Award
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Legal topics in freight forwarding and FIATA standard documents
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Queries on maritime updates for freight forwarders, maritime topics support
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Digitalisation of the supply chain, including questions about the use of the FIATA Digital FBL (eFBL) or digital payment platform (FreightPay)
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Sustainability topics, including questions about sustainable supply chain development, how freight forwarders can contribute, tools, decarbonisation
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Media and press queries, including questions linked to FIATA publications (FIATA Review, Annual Report, Newsletter(e-Flash))
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FIATA events and partnerships, including opportunities to engage with FIATA community (FIATA World Congress and HQ Meeting), bidding procedures
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Regional updates, including contributions to the FIATA Regions latest news section on FIATA website, queries about FIATA Regional Field Meetings
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Interest in developing Train the Trainer (TOT) courses (developing a pool of trainers in freight forwarding through subsidised TOT training courses)
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Watch out for scam emails and stay alert and safe when paying your FIATA invoice!
In recent months, and in the context of FIATA's increased visibility in the public sphere, FIATA has been the target of several cybersecurity scams, with cybercriminals using FIATA's brand or the identity of FIATA leaders to lure its audience into sophisticated scam emails, which can at times lead FIATA readers to click on rogue links.
The latest of such attempts has been an email with an attachment which claims to be the latest FIATA Reference Handbook. Please do not click on this attachment, or any links in this email, and do not provide any personal or financial information!
Another attempted cyberscam has been the sending of counterfeit FIATA Membership Statements. FIATA draws its members' attention to the below infographic, which provides information on how to access invoices and certificates via the FIATA Member Area (Dashboard), which is the most reliable source of information to ensure the authenticity of the documents in case of doubt.
For a recap on other things to look out for and to protect yourself from cyberattacks, please refer to the FIATA guidelines to be sure not to fall victim to scams! FIATA Members may also find it useful to consult the upcoming update to the FIATA Best Guide on Cybercrime, which will be released soon.